|Web contact form: Housing Helpdesk||Email: Housing Helpdesk||Tel: 023 8028 5222|
CAN YOU SMELL GAS?
If you can smell gas or suspect a gas leak please call:
NATIONAL GRID on 0800 111 999
Further information can be found by visiting National Grid
Follow these guidelines until the problem has been rectified:
* DON'T SMOKE OR STRIKE MATCHES
* DON'T TURN ELECTRICAL SWITCHES ON OR OFF
* DO PUT OUT NAKED FLAMES
* DO OPEN DOORS AND WINDOWS
* DO KEEP PEOPLE AWAY FROM THE AREA AFFECTED
* DO TURN OFF THE METER AT THE CONTROL VALVE
You will also need to report the gas leak to NFDC. National Grid will cut off the gas and repair the leak if it is their responsibility. NFDC will carry out the repairs to the leak if it is our responsibility.
EMERGENCY OUT OF HOURS REPAIRS - NOT GAS LEAKS
If you need to report an EMERGENCY OUT OF HOURS REPAIR, please phone us immediately on: 0844 4152211
Emergency repairs are classed as:
* Gas leaks call National Grid directly on the number shown above and follow the guidelines mentioned until the problem has been rectified.
* Total failure of:
- Heating (during the winter months)
- Hot water
* Burst pipes
* Any major fault that may cause danger to health, life or safety of the building
Repairs are classed as day to day repairs not relating to any modernisation or improvement works currently being or recently carried out to your property.
As your Landlord we acknowledge that you place a great deal of importance on the repair service we provide. We aim to carry out repairs to your home to the highest standard.
When reporting a repair you will be informed of what category your repairs falls into and estimated timescales for completion. There categories are shown under "Repair Responses"
Appointments will be made by the Contractor for any repairs that fall within a Category 3 or 4.
If you are unsure whose responsibility the repair is, please refer to "Repair Responsibilities", this sets out which repairs are your responsibility and which are the Council's.
The rent you pay each week covers these repairs unless they are due to damage or neglect by you, your family, visitors or pets. Under these circumstances it is your responsibility to organise and pay for the repair, in some instances we may carry out the work and re-charge you. Full details of rechargeable repairs are shown under "Rechargeable Repairs".
To report a non urgent repair now please use our online repair request service. Request a repair now.
The Planned Maintenance team deal with modernisation and improvement works and also cover specialist areas such as structural problems, asbestos, etc.
An example of the type of works carried out by Planned Maintenance are:
* Replacement PVCu windows and doors
* Replacement roof coverings
* Replacement kitchens
* Driveways and dropped kerbs
* Asbestos removal
* Structural Surveys/Works
* Replacement heating, etc.
For further details on Planned Maintenance or for details of works proposed for the current financial year please refer to "Modernisations and Improvements"